No problem! All we ask is that you provide us with the brand of power equipment that you have and its model & serial number. Read the FAQ below if you are unsure of where to find it.

Whether it's on the phone or in person, you'll always get friendly knowledgeable staff to get you the part that you need!

 

 

 

 

Frequently Asked Questions (FAQ) about parts

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• What parts does Knight's stock?

• What parts can Knight's get?

• What parts can Knight's not get?

• Why do I need the model/serial number of my machine?

• How do I find the model/serial number?

• How long will it take for my part to arrive once I order it.

• My part is on backorder. What does that mean?

• Does Knight's ship parts or do I have to pick them up?

• Knight's part return policy.

 

 

What parts does Knight's stock?

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Fast moving parts for most types of outdoor power equipment such as oil filters, fuel filters, air filters, oil, batteries, common belts, and spark plugs, we usually have in stock at all times.

Knight's also has a large stock parts that are common for many machines. And if we don't have them, we can order them for you.

Due to the many different types of machines and parts that exist, there is no room for us to have every part for every machine.

 

What parts can Knight's get?

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All parts for machines that we sell are available, either in-stock or by order. We also stock and can order parts for some of the other popular makes and models such as Craftsman, Troybilt, Murray, etc.

 

What parts can Knight's NOT get?

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Because there are so many manufacturers and power equipment brands on the market today, it is often difficult for us to get parts for other less popular equipment brands. Parts look-up programs that we use, such as computer assisted look-ups and reference books, are often times not available for every manufacturer. The best way to find out if we have or can get a certain part is to call us.

 

Why do I need the model/serial number of my machine?

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In order for us to look up parts in our database, we need to know the model and serial number of your machine. We can't look up parts by just knowing that it is a "Toro tractor" because there are hundreds of different types of Toro tractors. A Model number will tell us the type of Toro tractor, and, in some cases, the year it was made. The Serial number is a definition of the machine, much like a social security number is to us. Each number is different for each machine. The serial number is a perfect way for us to determine what part(s) your machine needs and it will also make things more fast and accurate when buying.

 

How do I find the model & serial number?

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Different manufacturers place models and serial numbers in different places. The best way to find your model and serial number is to find your owners manual as it is usually written in there or tells you exactly where to look. Other times, that may not be possible, so you need to look at the machine itself.

The model and serial number are usually printed on a sticker and placed on the machine somewhere. Some possible and common places to look on walk mowers are under the handle or on the deck. On tractors, some common locations are under the seat, under the hood, on the side, or on the back of the tractor.

Note: There may be two types of model and serial numbers!

On a tractor for example, there may be a model/serial number for the tractor and there may be another one for the engine. The model/serial number for the engine is usually stamped on the engine itself. Use these numbers if you are ordering parts for engines.

If you find more than one model/serial number and don't know which one to use, bring them both in. By looking at it, we can tell which you will need.

 

How long will it take for my part to arrive once I order it?

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There are many factors that go into the arrival of a part or parts. We place our orders to our distributors every Monday and Wednesday before we open and generally take 1 to 3 business days. If you place an order for a part on Tuesday at 10:00am, we will order it first thing on Wednesday morning. If you place an order for a part on Wednesday at 10:00am, we will order it first thing on Monday morning. Our packages generally arrive around 1:00pm daily.

Factors that go into when a part arrives depends on when you order the part, the location of the distributor, and whether the part is backordered.

 

My part is on backorder. What does that mean?

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We order our parts from a distributor. The distributor gets those parts from the factory. A backordered part is when the distributor does not have that part in their stock. It could also mean the the factory does not have any either. That said, backorders may take a couple extra days to arrive or they may take weeks in some extreme cases. Fortunately, most backordered parts arrive fairly shortly.

 

Does Knight's ship parts or do I have to pick them up?

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As of now, we do not normally ship parts. All ordered parts have to be picked up. You can, however, order parts through the phone. If you have any questions please call us at 203-799-2592.

 

Knight's part return policy

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Knight's has a 30 day return policy from the day you buy or pick up your part(s). If you are returning a part for whatever reason, we ask that you bring any available receipts or invoice with you and we will give you a full refund. This does not include electrical parts such as "starters" or "armatures". All electrical part sales are final except for defective items. Any part being returned cannot have been used on a machine and then placed back in the bag and returned to us, as we may not accept it. Wrong parts or parts that do not fit are excluded from this.

We make every effort to make sure that you, our valued customer, get the right part and that it works!

 

For ordering parts or questions about parts, please call us at 203-799-2592